Refund policy

At Vitobag, customer satisfaction is one of our top priorities. We want every customer to shop with confidence, which is why we provide a clear, fair, and customer-friendly return and refund process for eligible orders within the United States.

30-Day Return Policy

Customers may request a return within 30 days of receiving their order.

To qualify for a return, products must meet the following conditions:

Unused and unworn
In original condition
Returned with original tags and packaging
Free from damage caused after delivery

Items that do not meet these conditions may not be eligible for a refund or exchange.

How to Request a Return

To start a return request, please contact our customer support team at:

Email: support@vitobag.Online

Please include your order number and the reason for your return request. Once your request is reviewed and approved, we will provide return instructions and the appropriate return address.

Please do not send items back without receiving return authorization first, as unauthorized returns may not be accepted.

Damaged, Defective, or Incorrect Items

We recommend inspecting your order immediately after delivery. If you receive a damaged, defective, or incorrect item, please contact us as soon as possible so we can review the issue and provide a suitable resolution.

To help speed up the process, customers may be asked to provide photos of the item and packaging.

Exchanges

We currently offer exchanges for eligible items that arrive:

Damaged
Defective
Incorrect
In the wrong size

To request an exchange, please contact our support team with your order information and any relevant photos if applicable.

No Restocking Fees

Vitobag does not charge restocking fees for approved returns.

Refund Process

Once your returned item has been received and inspected, we will notify you regarding the approval status of your refund.

If approved, refunds will be issued to the original payment method used during checkout. Depending on your bank or payment provider, the refund may take several business days to appear in your account.

Estimated Refund Timeline
Refund Approval Processing: Typically within 7 business days
Bank or Payment Provider Processing: Usually 5–7 business days

Original shipping charges, if applicable, may not be refundable unless the return is due to our error.

Promotional Discounts

Discount codes and promotional offers must be applied during checkout. Unfortunately, we cannot apply discounts retroactively or issue partial refunds for promotions that were not used during the original purchase.

Non-Returnable Items

Certain products may not qualify for return, including:

Final sale items
Clearance products
Items marked as non-returnable on the product page

Any non-returnable conditions will be clearly stated before purchase whenever applicable.

Contact Information

If you have any questions regarding returns, refunds, exchanges, or order assistance, please contact us using the information below:

Email: support@vitobag.Online
Phone: +1 (718) 335-9024
Address: 92-18 217th St, Queens Village, NY 11428, USA

Vitobag is committed to providing a transparent, secure, and customer-focused shopping experience for every customer.